“No matter where you’re at, if you have an idea for something that can be improved, or a brand new idea, you’re expected and rewarded to come through with those suggestions.” ‘You’ve got this.’ “It’s just who we are as a company,” she continues.
Senior vice president of client platforms Kristina Kolbas hosts Talk IT, a quarterly live-stream show that keeps technology team members updated and spotlights team accomplishments.Īt Quicken Loans, she says, “any time I make a suggestion, I better be coming up with how I can drive it forward too.” She eventually went on to help build and lead what blossomed into the current project management office. Kolbas says that one of the changes her team suggested was creating a project management office to coordinate the many business and IT projects that came out of the mousetrap machine’s work. That maps to yet another one of the company’s isms - No. This mindset was especially helpful during the three years Kolbas worked on the Quicken Loans “mousetrap machine,” a sort of internal SWAT team that infiltrates different business areas, studies their processes and technologies, and then recommends changes for the better. There’s always a solution to everything,” she says. “It’s no longer a matter of if there is a solution, but of pulling in the right folks or of asking the right questions. 12, “We’ll figure it out.” In her 15 years at Quicken Loans, Kolbas, who rose from a report writer for the mortgage banking group to senior vice president of client platforms, says it has “done a 180” on her approach to any and all challenges, at work and outside. The isms, she says, “are such a positive mindset that it ultimately changes how you feel about life.” “I know it sounds cheesy, but I am a different person than I was on the day I started working here,” says Kristina Kolbas, 39.
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